ABOUT US
FROM A SMALL CITY KNOWN AS STOCKTON LOCATED IN NORTHERN CALIFORNIA. JADE RELATIONS WAS ESTABLISHED BY A SMALL GROUP OF FRIENDS THAT HAS ALWAYS BEEN PASSIONATE ABOUT JADE. JADE HAS ALWAYS BEEN BIG INFLUENCE IN THE ASIAN CULTURE, HOWEVER OUR GOAL IS TO CHANGE THAT AND TRY TO SPREAD THE LOVE TO OTHER CULTURES AS WELL. WE ONLY SELL GRADE A QUALITY JADE THAT IS 100% NATURAL. WE TAKE PRIDE IN WHAT WE DO AND WILL ALWAYS DELIVER AND EXECUTE YOUR EXPECTATIONS.
JADE RELATIONS' POLICIES
DISCLAIMER
ALTHOUGH EXTREMELY RARE, SOME PEOPLE ARE ALLERGIC TO THE METALS AND FINISHES COMMONLY USED IN MAKING JEWELRY. IT IS THE RESPONSIBILITY OF THE CUSTOMER TO BE AWARE OF ANY ALLERGIES HE OR SHE HAS TO METALS BEFORE MAKING A PURCHASE. ANOTHER RARE CASE ARE ALLERGIC REACTION TO THE GEMS WE ARE SELLING. OUR JADE ARE 100% NATURAL AND IN SOME RARE CASE MAY CAUSE ALLERGIC REACTION. PURCHASING JADE FROM US ARE AT YOUR OWN RISK AS WELL. WE ARE NOT RESPONSIBLE FOR INJURIES THAT MAY CAUSE CHOCKING, ALLERGIC REACTION, AND ETC. OUR 18K GOLD PLATED CHAINS AND PINCH BAILS ARE MADE FROM MAINLY FROM STAINLESS STEEL, BUT CAN ALSO BE COPPER OR BRASS. AS WITH EVEN FINE JEWELLERY, THIS IS NOT A GUARANTEE AGAINST POTENTIAL REACTION TO SKIN.
STAINLESS STEEL CAN CONTAIN UP TO 12% NICKEL WHICH MEETS EU DIRECTIVES. WHILST MOST PEOPLE DON'T REACT TO THIS HARD WEARING METAL, HOWEVER IT CAN STILL CAUSE A REACTION FOR SOME PEOPLE WITH A HIGH SENSITIVITY NICKEL ALLERGY. WE ( JADE RELATIONS) ARE NOT RESPONSIBLE FOR ANY ALLERGIC REACTIONS OUR CHAIN MAY CAUSE TO SENSITIVE SKIN. PLEASE NOTE OUR 18K PLATED ITEM WILL FADE AWAY AND TARNISH.
BY PURCHASING FROM JADE RELATIONS, THE CUSTOMER AGREES THAT THE USE OF OUR FINE JEWELRY IS ENTIRELY AT THE CUSTOMER’S OWN RISK AND WITHOUT WARRANTY. WE ARE NOT RESPONSIBLE FOR ANY INJURY THAT OUR PRODUCT MAY CAUSE.
JADE IS A VERY UNIQUE GEMSTONE. EACH ITEM WILL NEVER BE THE SAME COLORS, OR PATTERNS. THIS IS WHAT MAKES JADE SUCH A BEAUTIFUL GEM. DUE TO THE HAND CARVED WORK AND JADE VARIES NATURALLY, EACH PIECES MAY VARY SLIGHTLY BY DESIGN, SIZE, WEIGHT AND COLOR. COLOR MAY BE DIFFERENT DUE TO DIFFERENT SCREEN THAT ARE BEING USED TO VIEW OUR PRODUCT.
RETURNS/EXCHANGE POLICIES
ALL SALES ARE FINAL. NO RETURN OR EXCHANGES. DUE TO THE NATURE OF EACH HANDCRAFTED PIECE, THERE ARE NO EXCEPTIONS.
SHIPPING POLICIES
MERCHANDISE IS PACKAGED SECURELY FOR SAFE & WORRY FREE SHIPPING. PACKAGES ARE SHIPPED VIA USPS PRIORITY MAIL. STANDARD SHIPPING TAKES 3-10 BUSINESS DAYS FOR SHIPPING, AND 7-14 BUSINESS DAYS IF PURCHASING SOLID 18K GOLD BAIL . SHIPPING IS A FLAT $15 RATE. FREE SHIPPING FOR ORDERS ABOVE $150.
PLEASE REVIEW YOUR DELIVERY ADDRESS BEFORE COMPLETING YOUR ORDER, AS YOU WILL NOT BE ABLE TO CHANGE AFTER ORDER IS SUBMITTED. WE ARE MOT RESPONSIBLE FOR ANY INCORRECT OR UNDELIVERABLE ADDRESSES.
JADE RELATIONS IS NOT RESPONSIBLE FOR ANY LOST OR STOLEN PACKAGES. IF USPS TRACKING SHOWS DELIVERED, OR ON THE WAY, WE ARE NOT RESPONSIBLE FOR ANY LOST ITEMS. A CLAIM WITH USPS. WILL BE THE CUSTOMER'S RESPONSIBILITY.
HELP WITH ORDER
IF YOU EXPERIENCE ISSUES WITH YOUR ORDER ALREADY PLACED, SEND US AN EMAIL VIA CONTACT US LINK AT THE BOTTOM OF THE PAGE.
PREMIUM
GRADE A JADE
Each piece is hand-crafted and made with high quality precision and level of detail. You are receiving the best quality with Jade Relations.